Refund policy

Returns

We will accept returns for items that were ordered or delivered in error. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.

We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us via our contact page on the website.

Credit

We will work with customers on a case-by-case basis to offer credit for short date or past date product.

Shipping for Returns

To return your product, you should deliver your product to: Tevan Enterprises, Inc., 755 Doehle Ave, Parksville BC V9P 2V1, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.